Terms & Conditions

1. FEES The daily charge will apply on the day of arrival and on the departure. Bank transfers must be completed 24hrs before collection and all final accounts must be paid in full prior to departure of pet(s).

2. ADDITIONAL SERVICES  E.g special diets, grooming, bathing, additional bed washing (1 per week included in cost of boarding) will be charged separately and added to the final account.

3. HOURS OF BUSINESS

Telephone Enquiries and Bookings : 0900 – 1700 daily

Drop Off / Collection :

Weekdays 0900 – 1200 and 1600 – 1700
Saturdays 1000 – 1200 and 1600 – 1700
Sundays 1000 – 1200

OUTSIDE PUBLISHED HOURS AND BANK HOLIDAYS – STRICTLY BY APPOINTMENT WITH AN OUT OF HOURS CHARGE OF £25
No drop offs or collections are available on bank holidays with out prior agreement and an out of hours charge will be levied.

4. Payment Final account must be made by cash, cheque or via bank transfer 24 hours prior to the day of collection. We are unable to accept debit/credit cards.

5. VACCINATIONS No dog will be accepted without a current certificate for distemper, infectious canine hepatitis, parvo virus, parainfluenza, leptospirosis and bordatella bronchiseptica (Kennel Cough).

No cat will be admitted without a current certificate for feline enteritis and feline influenza. We also strongly recommend vaccination against feline leukaemia.

6. VETERINARY FEES  Your pet(s) will be covered by our Pet Plan insurance, subject to the normal conditions of the policy. It is a condition of boarding that owners agree to their pet being examined and treated by a veterinary surgeon if in our opinion it is considered necessary.

7. BELONGINGS  All belongings left on the premises are left entirely at the client’s risk. Any bedding/beds must be in a clean and parasite-free condition.

8. PET SHARING  Animals from the same family may, if required, be housed together.

9. Bookings & Cancellations Once booked the full amount is charged if amended or shortened unless 14 days notice is given. This includes pets arriving with no proof of vaccination which we are unable to accept.

Cancellations made less than 14 days before commencement of boarding will also be charged in full.

10.  Pets are boarded entirely at the client’s risk.

11. If any pets are not collected within fourteen days of the due date of contracted departure date Ransley Boarding Kennels reserves the right to rehome such pets. Ransley Kennels will make all reasonable efforts to contact the owner or the emergency contact currently on file.

NOTHING IN THESE TERMS AFFECTS YOUR STATUTORY RIGHTS